The technology necessary to run your business can come with a hefty price tag. Managed IT services providers can often mitigate that cost, but as with any service, it can be tricky to nail down that return on investment.
When deciding if managed services are the right choice for your organization, you will probably have questions on cost and will there be a return on your investment. In short, you should observe a return on your investment, but only if you find the right provider for your needs. A survey by IDC found that organizations moving to a fully managed services model could achieve payback for their investment in less than six months, with the three-year ROI of managed services hitting 224 percent.
This article will highlight when you should expect a return on investing in an MSP and specific ways your organization may see ROI materialize.
Business value added by MSP
When looking at the IDC survey, it’s easy to see value in bringing on a managed IT services provider. But let’s look at the specific ways that return occurs.
According to TechChannel, “91% of organizations said that a single hour of downtime that takes mission-critical server hardware and applications offline, averages over $300,000 due to lost business, productivity disruptions, and remediation efforts.” In the same IDC survey mentioned earlier, implementing managed IT services can reduce server and network downtime by 85%.
Working with an MSP allows your business to downsize the amount of on-site infrastructure by utilizing their data centers, saving on both the hardware and the energy and space required to run and house it.
You also save on staffing, licensing, training, and consulting, as these are all included in your service level agreement.
In the past, IT spending could result in significant capital expenditures. You would purchase complete sets of hardware and software. When you bring on an MSP, your IT spending is wrapped into one monthly fee, allowing you to have a predictable IT budget. This also allows you to see exactly where your expenses are going.
Instead of spending thousands of dollars on infrastructure upfront, the payments are spread out into manageable amounts. You’ll also have access to infrastructure that may be beyond your original budget.
Increased staff productivity
In addition to the reduced downtime, working with an MSP can help your staff be more productive. Outsourcing the management of your IT environment allows your team—those in IT and those not in IT—to focus on more important tasks.
A strategic managed IT services provider will help you stay competitive. A strategic MSP will be looking for ways to leverage emerging technologies to best support your business as well as keep your business protected from cyberthreats. A truly great MSP will also help you have a plan in place if, and when, a cyberattack happens.
Expert support, whenever you need it
Technology MSPs have a team of experts that can include cloud engineers, developers, help desk support, system engineers, and network administrators. This team translates in having access to a broader range of experts. In fact, many IT experts choose to work for MSPs instead of in house because of the growth potential.
As organizations continue to move to remote environments, it is not uncommon to need an IT expert at all hours of the day. Most MSPs have 24/7/365 support, allowing you to connect to an expert who can solve the problem and get you up and running.
Economy of scale
Going back to predictable spending, working with an MSP makes growth simple. When you bring on additional employees, your MSP can support them. You will know how much each endpoint will cost and all it takes to add them is just a simple conversation. This is especially true if your MSP offers hardware-as-a-service. Instead of needing to shell out large amounts of money upfront for additional hardware for your new employees, the cost would be spread out over a manageable monthly fee.
How Anteris can help
In many ways, IT operations should run silently in the background, to the point that IT can be invisible. When technology does fail or becomes frustrating, you become very aware of your tech infrastructure and its costs. An effective MSP like Anteris provides consistent value, predictable service, and the knowledge to help you leverage gains into greater productivity and value for clients.
If you are ready to start achieving value for your organization’s technology, connect with a member of our team to schedule a consultation call.