A couple of years ago, IT staff were mainly sitting in the windowless dungeon of your building’s basement. They might only surface to help the CFO with a spreadsheet problem. Otherwise, they were “Hidden Knights.” They would rise to save the day when technology became unruly. Things changed overnight in 2020.
Everything changed as many businesses pivoted to remote work following the onset of the pandemic. While some organizations are returning to the office, many are remaining fully remote or implementing hybrid options.
Today, organizations have their workforces deployed everywhere. If we learned anything from 2020, it's that organizations must be mobile. Without mobility, the likelihood of success through 2020 would be slim. Our mobile teams have essentially made it to where our Hidden Knights are now, Remote IT.
Remote IT support is a growing and often necessary option for organizations. With offsite employees, multiple offices, and work hours flexing outside of the standard nine to five, remote IT offers greater flexibility for support. With Remote Monitoring and Management (RMM) tools, managing large numbers of workstations and servers becomes easier to manage by your IT staff.
RMM allows a managed IT service provider to access endpoints for small tasks like updates, fixing an application that won't open, and helping locate a missing email. In addition, RMM allows for remote onboarding, making it easy to bring on new employees or endpoints regardless of their physical location.
When physical intervention is needed
There are times when equipment needs to be set up—things like moving a phone to a new desk or setting up a new printer. There are a couple ways that a remote IT provider can assist in these situations.
In most cases, a technician can work with the user via a phone call or video chat. If the user is familiar with working remotely already, this should be nothing new. The technician would walk the user through how to correctly set up the equipment.
In other cases, a technician can be brought onsite to resolve the issue. Again, almost every issue can be solved remotely, but occasionally users will request in-person help. This is often more due to personal preference than necessity.
So, does Remote IT work?
Remote IT isn't new. In fact, Anteris has spent the last twenty years perfecting ways to assist and support organizations, no matter where their employees are located.
We pride ourselves on the ability to support teams remotely. When the pandemic sent many companies to a remote model, our Clients already had the support in place to make that happen. We were already implementing remote tools, so we had them covered.
In the end, having a remote IT provider allows for greater flexibility than an onsite team. One of the benefits of working with a strategic MSP like Anteris is that it's impossible to predict what the future will look like. We can help you anticipate those changes and remain agile, no matter what happens.
Let us make your technology freeing, not frustrating.