Setting and maintaining a budget for your organization is critical for strategic growth. Anteris helps organizations gain consistency with technology budgets by providing monthly IT management and projects. This article will explain the features of both approaches and their benefits to your organization.
Monthly Management vs Project Work
Anteris Complete is our monthly IT management service. Clients operating under Anteris Complete receive routine monitoring and services, access to our 24/7/365 Support Desk, and strategic consulting services.
Monitoring and Services:
“If it worked yesterday, it should work today” is a core philosophy we hold at Anteris. Some of the key services you receive include:
- Monitoring of endpoints. These are all the hardware components within your network, such as laptops, desktops, printers, cell phones, tablets, and other pieces of technology. We account for each endpoint and monitor them for performance issues.
- XDR (Extended Detection & Response). This is antivirus on steroids! You have security across multiple layers, including (but not limited to) email, endpoints, and network.
- Backups. Your systems are backed up hourly. We then send backups to a daily location offsite, which allows us to restore your systems in the event of an issue.
- Dark Web monitoring. We continuously monitor the dark web for information exposure and inform you if actions that need to be taken.
- Email phishing training. Your employees receive regular training to identify and defeat attempts for someone to access systems or steal info via phishing.
Support Desk Access:
Besides routine services, Clients also receive access to our 24/7/365 Support Team. Our team troubleshoots technical issues that arise in your organization's daily activities. This is not an exhaustive list, but common issues we resolve for Clients include:
- Printer connectivity problems.
- Password resets/account lockouts.
- Program operation issues, such as issues opening QuickBooks, Adobe, etc.
- Network connectivity.
- Workstation updates, such as new firmware or software updates.
A key to a successful IT relationship is a thorough understanding of your business goals and priorities. With an understanding of these goals, we can recommend a strategic approach to managing or expanding your technology infrastructure. These recommendations come in two forms:
- QBR (Quarterly Business Review) meetings. These are quarterly reviews of your technology performance and an opportunity to determine goals for the next quarter.
- Strategy meetings. We provide access to an expert at Anteris to consult on an executive level. The goal of these consultations is to help you make strategic decisions about investing in future technology and ideal times to make that investment.
Occasionally, your organization might choose to upgrade hardware or software, or to act on a strategic initiative. When these situations arise, we will propose a project. We consider a project as a defined task or set of tasks to achieve a specific result. Projects provide incremental improvements to make monthly operations a more seamless experience. Rather than overhauling your entire IT infrastructure, for example, we might identify and resolve a particular component that boosts performance.
We will strategically craft a project plan and assign a project manager to carry out your organization’s desired result, no regardless of size. Still curious about what qualifies as a project? While this list is certainly not exhaustive, here are a few common examples:
- Security audits. This is a process to detect vulnerabilities in your system and provide recommendations to improve security.
- Email migration. We transfer your email from an existing service to a new one. The most common migration is from an unencrypted service to an encrypted service.
- Developing organizational IT policies. We develop IT use policies for your organization.
- VoiP phone installation. Give your phone system lower costs and increased accessibility for employees.
- Network upgrades. New hardware for servers or adjusting network setups can increase performance and security.
- Application development. We work with you to create mobile applications, web apps, or virtual machines.
Larger organizations may have multiple projects at once, while a small business may only have one item on their project schedule. The project team can resolve a specific frustration you’re experiencing with a tech system. But this may not resolve greater inefficiencies or other challenges with your IT system. That’s where monthly management proves to be beneficial.
When should you choose one over the other?
We believe the most secure and cost-efficient way to manage an organization’s technology is by using monthly management, with projects on an as-needed basis. Without using projects, your organization may have significant security vulnerabilities and inefficiencies that reduce your overall ROI. Monthly management is essential to resolve the most common tech frustrations.
Monthly management should be taken under strong consideration if your organization features:
- Complex tech configurations, with employees distributed across large geographic areas or time zones.
- A high number of endpoints, which create a high number of vulnerabilities.
- Frequent hardware or software upgrades, meaning new hardware and software need to be made fully compatible with existing systems.
- Laws that govern your industry (insurance compliance, HIPAA, etc.), because these laws expose your organization to unique requirements and risk.
How Can Anteris Help?
We take our partnership with our Clients seriously. Whether your machine will not connect to the primary office scanner, or your organization is ready to make big internal advancements, we have you covered. Our expert staff and qualified technicians are ready to serve your organization in any way we can. In all your interactions with Anteris staff, whether it’s monthly management or project work, our primary goal is to make technology freeing, not frustrating.
Want to learn more about how we can help with individual tasks and IT management? Schedule a meeting.