Outsourcing your IT can boost your business. By outsourcing your IT, you free up time to focus on other areas of your business and manage your IT needs more efficiently.
If you're thinking about outsourcing your IT, one of the first things you need to know is the difference between a helpdesk and managed IT services provider (MSP). In this article, we'll break down the difference between a helpdesk and an MSP so you can choose the right solution for your business.
What Is An IT Help Desk?
A helpdesk is exactly what it sounds like: a place to consult when you need help. This type of service can be used for both small and large businesses depending on their IT needs. The primary purpose of a help desk is to provide assistance with any problems that may arise with your business’s computer systems or networks.
In general, a helpdesk will provide troubleshooting help and some software and hardware support. The number of services provided will vary depending on the company you choose. A helpdesk is not proactive. Working with a helpdesk will not help you if you are looking for IT solutions only help you fix what isn't working.
A help desk can be a great option for businesses that need simple IT support.
What Is A Managed Services Provider (MSP)?
A managed services provider (MSP) is a company that specializes in providing IT support and solutions to businesses through a service level agreement. Services can range depending on the company, but generally includes services such as network management, software updates, and troubleshooting. MSPs can also help businesses stay current with the latest technologies, such as cloud computing and cybersecurity.
What sets MSPs apart from the helpdesk is the range of services offered. Instead of being reactive, a strategic IT provider is proactive, looking for solutions to strengthen your business through technology. An MSP can put solutions in place to help business protect their data and ensure business continuity through services such as data backup solutions, disaster recovery planning, and cybersecurity measures, such as firewalls and intrusion detection systems.
An MSP is also a great solution for businesses that have multiple locations or hybrid/remote employees. An MSP can put the correct solutions in place to maintain security, accessibility, and collaboration across locations.
Overall, a managed services provider can be a valuable partner for any business looking to improve their IT infrastructure and protect their data. With the right MSP, businesses can enjoy peace of mind knowing that their IT needs are being handled by professionals who understand the latest technologies and best practices.
Choosing Between IT Help Desk And Managed Services Provider (MSP)
When it comes to IT support, businesses have a few options to choose from, including an IT help desk and a managed services provider (MSP). Both options can provide valuable support for businesses, but they have some key differences that should be considered when making a decision.
An IT help desk is a support service that businesses can contact for assistance with IT-related issues. Help desks can provide assistance with a wide range of issues, including software and hardware problems, network troubleshooting, and more. IT help desks are often staffed by technicians who are trained to help users with a variety of technical issues.
On the other hand, a managed services provider (MSP) is a company that provides IT support on a contract basis. MSPs often offer a wider range of services than IT help desks, including network management, software updates, and troubleshooting. MSPs can also help businesses stay current with the latest technologies, such as cloud computing and cybersecurity. In addition to basic IT support, many MSPs also offer additional services that can help businesses protect their data and ensure business continuity. These services can include data backup solutions, disaster recovery planning, and cybersecurity measures, such as firewalls and intrusion detection systems.
If you're unsure whether an IT help desk or MSP is right for your business, it may be helpful to consider the following questions:
- Do you need support for all aspects of IT or just certain components?
- Who will manage the service provider(s)?
- How much time will it take for them to respond after being contacted?
- What is the cost of each option?
- How much technical expertise do you have in-house?
Ultimately, the decision between an IT help desk and an MSP will depend on the specific needs of your business. An IT help desk can be a good option for businesses that need assistance with specific issues on an as-needed basis, while an MSP can be a better choice for businesses that need ongoing support for all aspects of their IT infrastructure.
How Anteris Can Help
Anteris is more than just a managed services provider (MSP), we are a strategic partner for your business. We understand that every business is unique and has its own set of IT needs. That's why we take a personalized approach to help our clients find the right solutions for their business and customize our service to meet their specific needs.
Our team of experts are well-versed in the latest technologies and best practices, and we have the knowledge and experience to help you get your business up and running. We also have a friendly and knowledgeable helpdesk team to address any IT needs or questions you may have.
In short, Anteris is your one-stop-shop for all your IT needs. With our expert guidance and support, you can focus on growing your business while we take care of the technical details. Let us be your strategic MSP, so you'll never have to worry about IT again.
Let us make your technology freeing, not frustrating.